What are the qualifications to participate?

You must live in a qualifying utility service area of the State as determined by your zip code. Check your eligibility here.

The person listed on your utility bill will need to authorize participation in this program. We require a copy of your electric utility bill to confirm you are a customer of Hawai’i Electric Light, Hawai’i Electric or Maui Electric.

You will need to have a JuiceNet-enabled EV charging station that is connected to the Internet in order to participate and earn JuicePoints.

You will need to accept our Residential Smart Charging Participation Agreement during your enrollment process.

What do I get for joining JuicePoints?

Once we confirm that your charging station is connected to the internet, a $30 credit will be added to your JuicePoints balance. JuicePoints are paid via PayPal. To request a JuicePoints cash out, program participants can send an email to juicepoints.support@evcharging.enelx.com.

How can you cancel my participation in JuicePoints?

You can opt-out of this program at any time by contacting us at juicepoints.support@evcharging.enelx.com. However, your JuicePoints accruals will cease as of that date.

What does Enel X do with my charging data?

We take your privacy very seriously. Your EV charging and JuicePoints participation data will be provided to your utility company as well as sponsors of this JuicePoints program. In exchange for sharing this data and participating in smart charging, you are being compensated with JuicePoints and may have received a discount on your charging station.

What if I have solar?

That’s ok! Residential solar customers as well as solar + battery customers can participate in this program.

What if I am on a Time-of-Use rate?

We realize that for many EV owners Time of Use rates are beneficial. At this time, we are only accepting Time-of-Use customers who are purchasing a new JuiceBox charging station. If you already own a JuiceNet-enabled charging station, we you will not be eligible to enroll in JuicePoints or receive $30 for sign-up.

When will I start earning JuicePoints?

Typically, you will be eligible to start earning JuicePoints no later than the 1st day of the month following your enrollment, installation and the connection of your charging station to the Internet, if applicable. Note: if you connect in the last few days of the month and you don’t receive an email confirming your JuicePoints launch, email juicepoints.support@evcharging.enelx.com to let us know, and we will take care of it!

When will I stop earning JuicePoints?

You are participating in a demonstration program that will have an end date. At this time, we expect you will be eligible to earn JuicePoints for at least 6 months, but it may be extended or terminated without notification.

What if I have a question that isn’t addressed here?

If you have a question that hasn’t been addressed here, please feel free to contact us!